Payment & Shipping

PAYMENT METHODS
We make use of PayFast as our payment gateway. PayFast allows you to pay with all major credit cards. It also enables South African customers to pay via Instant EFT, supporting all major South African banks.
Should you have any issues with finalizing your payment with us, then you can also make use of the manual bank transfer-option. Kindly send us an email to hello@pangolinn.com and we’ll assist you to the best of our abilities. 

SHIPPING INFORMATION
PANGO & LINN. ships worldwide:
* R150 flat fee to any South African address door-to-door, using The Courier Guy.
* For international shipping we use DHL. The store is connected to the DHL portal, which will automatically calculate the shipping rate for you. 

International customers are responsible for all duties and taxes associated with the importation of products. We cannot be held liable for these fees and recommend contacting your local customs agency for an indication of any charges you may have to pay when bringing a parcel into your country. 

PROCESSING AND TIMING
All PANGO & LINN. products are made to order. After receiving payment, we will get kicking. Kindly keep in mind that your item will be cut, stained, stitched and finished by hand. Completing these processes with precision, takes it's time :)
If you would like to enquire on current lead-times, you are more than welcome to do so - please send an email to hello@pangoandlinn.com
Once your order is ready and has been shipped, you will receive the relevant tracking information in your inbox.

Domestic shipping may take up to 2-3 working days
International shipping may take up to 7-10 working days

RETURNS
We accept fully un-used items purchased from pangoandlinn.com within 14 days from the date of purchase on all domestic orders.
* International orders are not eligible for returns
* Personalised items are not eligible for returns

Should you want to return an item, kindly send us an email at hello@pangoandlinn.com

REFUND
It may take up to 1-2 weeks for us to receive your shipment. Once we receive your return, please allow up to 5 working days for us to process your return. Once your return has been processed, you will receive a notification email that your refund has been processed & issued. Any shipping charges applied to the order will not be refunded.

DO YOU HAVE QUESTIONS?
Please contact us at hello@pangoandlinn.com